Ticketing Systems

Welcome to our guide on how to install Request Tracker (RT) with MariaDB on CentOS 8. Request Tracker (RT) is an enterprise-grade issue tracking/ticketing system that allows organizations to keep track of various tasks to be done, tasks completed, and when tasks were (or weren't) completed. It supports seamless email integration, custom workflows, SLA automation and tracking etc. Read more...

In this tutorial, we are going to learn how to configure Request Tracker (RT) to send mails using MSMTP via Office 365 Relay.  Request Tracker (RT) is an enterprise-grade issue tracking/ticketing system that allows organizations to keep track of various tasks to be done, tasks completed, and when tasks were (or weren’t) completed. Seamless Email Integration is one of the key...

Welcome to our tutorial on how to install Zammad ticketing system on Ubuntu 20.04. According to Zammad documentation page, "Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails". Read about Zammad Ticketing system features on its features page, link provided below. Zammad Ticketing...

Welcome to our tutorial on how to install Zammad ticketing system on Debian 10. According to Zammad documentation page, "Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails". Read about Zammad Ticketing system features on its features page, link provided below. Zammad Ticketing...

Welcome to our tutorial on how to install OTRS ticketting system on Ubuntu 22.04. OTRS, an acronym for Open Source Ticket Request System, is a flexible ticket request and process management system for customer services, Helpdesk, and IT services. OTRS ships with a comprehensive list of features that you can check them on the OTRS feature list page. Install OTRS Ticketting...

Welcome to our tutorial on how to install OTRS ticketting system on Debian 11. OTRS, an acronym for Open Source Ticket Request System, is a flexible ticket request and process management system for customer services, Helpdesk, and IT services. OTRS ships with a comprehensive list of features that you can check them on the OTRS feature list page. Install OTRS Ticketting...

Welcome to our tutorial on how to install OTRS ticketting system on Rocky Linux. OTRS, an acronym for Open Source Ticket Request System, is a flexible ticket request and process management system for customer services, Helpdesk, and IT services. OTRS ships with a comprehensive list of features that you can check them on the OTRS feature list page. Install OTRS Ticketting...